Spartan’s Customer Service Team is growing! As a Customer Service Specialist, you work as the liaison between the client, sales rep, Spartan warehouse, and product specialist.
A brief synopsis of skills and responsibilities is highlighted below.
Build and process orders in our system
Update order information in DocuWare; includes adding order files to DocuWare when necessary
Answer telephone calls and emails
Take phone orders for products that require a customer Purchase Order
Answer customer questions pertaining to their order
Check stock for customers and sales reps
Process returns and credits
Follow up weekly on CIA and Signature Required Orders
Send tracking and general updates on open orders as provided by logistics and product specialists
Works closely with sales reps, product specialists, and data entry team
Other assigned duties
Minimum of 3 years customer service experience preferred
Passion for providing a positive customer service experience
Basic math skills
Ability to work in a fast-paced environment
Knowledge of Microsoft and Outlook
Pass company background check
Spartan provides a wonderful work environment filled with a great group of individuals. Corporate culture is team oriented and laid back, but fast paced with a high demand for positive attitude and work efficiency. Our core value is We Over Me, and we live this every day. Spartan is looking for long term team players to grow with the company. This position includes a competitive salary, full benefits and 401K. You can read more about our company, employees and product offering on our website – www.spartansurfaces.com or our social pages: LinkedIn / YouTube / Instagram / Facebook.
Spartan Surfaces, a subsidiary of Floor & Decor, is a specialty flooring distribution company headquartered in Bel Air, MD with showrooms in D.C. and Chicago. Employing over 100 team members, its geography encompasses three-fifths of the United States with continued expansion on the horizon. Taking a human-centered approach, Spartan prides itself on great people dedicated to great products, great families, great friendships, and great happiness.