Spartan’s Customer Service Team is growing! As a Customer Service Specialist, you work as the liaison between the client, sales rep, Spartan warehouse, and product specialist.

A brief synopsis of skills and responsibilities is highlighted below.

Functions:

  • Build and process orders in our system
  • Update order information in DocuWare; includes adding order files to DocuWare when necessary
  • Answer telephone calls and emails
  • Take phone orders for products that require a customer Purchase Order
  • Answer customer questions pertaining to their order
  • Check stock for customers and sales reps
  • Process returns and credits
  • Follow up weekly on CIA and Signature Required Orders
  • Send tracking and general updates on open orders as provided by logistics and product specialists
  • Works closely with sales reps, product specialists, and data entry team
  • Other assigned duties

Job Requirements:

  • Minimum of 3 years customer service experience preferred
  • Passion for providing a positive customer service experience
  • Detail oriented
  • Basic math skills
  • Ability to work in a fast-paced environment
  • Knowledge of Microsoft and Outlook
  • Pass company background check

ABOUT SPARTAN

Spartan provides a wonderful work environment filled with a great group of individuals.  Corporate culture is team oriented and laid back, but fast paced with a high demand for positive attitude and work efficiency.  Our core value is We Over Me, and we live this every day. Spartan is looking for long term team players to grow with the company.  This position includes a competitive salary, full benefits and 401K.  You can read more about our company, employees and product offering on our website – www.spartansurfaces.com or our social pages: LinkedIn / YouTube / Instagram / Facebook.

Spartan Surfaces, a subsidiary of Floor & Decor, is a specialty flooring distribution company headquartered in Bel Air, MD with showrooms in D.C. and Chicago. Employing over 100 team members, its geography encompasses three-fifths of the United States with continued expansion on the horizon. Taking a human-centered approach, Spartan prides itself on great people dedicated to great products, great families, great friendships, and great happiness.

Join our team by applying today!