Careers

Spartan Surfaces seeks a dedicated and enthusiastic Customer Service Quality Assurance to join our dynamic team. As a key member of our organization, you will play a pivotal role in ensuring exceptional customer satisfaction by efficiently managing orders and serving as the primary point of contact between customers, sales representatives, warehouse personnel, and product specialists.

Responsibilities:

• Process customer orders accurately and efficiently using our internal systems and software.
• Act as the primary liaison between customers and various internal departments, including sales, warehouse, and product specialists.
• Provide prompt and courteous assistance to customers via phone, email, and other communication channels.
• Address customer inquiries, resolve issues, and escalate complex matters as needed to ensure timely resolution.
• Coordinate with warehouse personnel to schedule shipments, track order status, and ensure on-time delivery.
• Collaborate with sales representatives to provide product information, pricing details, and order updates to customers.
• Maintain accurate records of customer interactions, transactions, and order details in our database.
• Assist with inventory management, including monitoring stock levels, processing returns, and coordinating product exchanges.
• Continuously strive to improve processes, enhance customer satisfaction, and contribute to the overall success of the customer service team.

Requirements:

• Previous experience in customer service, order processing, or a related field preferred.
• Strong verbal and written communication skills.
• Excellent organizational abilities and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Proficiency in using computer systems, including Microsoft Office Suite and CRM software.
• Ability to work collaboratively in a team environment while also capable of working independently.
• Adaptability and willingness to learn new skills and processes in a fast-paced environment.
• Prior experience in the flooring or construction industry is a plus but not required.

If you are a motivated individual with a passion for delivering exceptional customer service and are looking to join a dynamic and growing company, we encourage you to apply for this exciting opportunity with Spartan Surfaces. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement. Join us and be part of our success story!

Spartan Surfaces is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.