Careers

Spartan Surfaces is looking for a Midwest customer service order processor to join our growing team! In this role, the customer service rep is the liaison between the client, sales rep, Spartan warehouse, and product specialist.

Functions:

• Build & process orders in the Dancik system
• Update order information in DocuWare, including adding order files to DocuWare when necessary
• Answer telephone calls & emails
• Take phone orders for Johnsonite, Schonox, XL Adhesive, Bostik, & CMP (all other products require a customer Purchase Order)
• Answer customer questions about orders
• Check stock for customers and sales reps
• Process returns & credits
• Follow up 2-3 times per week on CIA & Signature Required Orders
• Send tracking & general updates on open orders as provided by logistics & product specialists
• Works closely with sales reps, product specialists, and data entry team
• Comfort with troubleshooting and de-escalating customer concerns
• Other Duties assigned

Requirements:

• Min. of 3 yrs. Customer service experience
• Flooring background preferred but required for FT remote position and the higher end of the salary range
• Detail oriented
• Basic math skills
• Ability to work in a fast-paced and growing environment
• Knowledge of Microsoft & Outlook

Apply through our website or through gethired.com