National Customer Service Week | Fighting Fires with Solutions
The first week of October is National Customer Service Week and Let’s face it: even the best-laid plans can go awry. In the fast-paced world of commercial flooring, unexpected challenges are inevitable. But here at Spartan, we don’t just acknowledge Murphy’s Law—we embrace it. Our dedicated Customer Service team is the unsung hero, tackling obstacles head-on and turning potential disasters into triumphs.
Cheers to all the Customer Service employees out there who are doing their best to keep business moving. You’re the backbone to our business and we are grateful for all you do!
Behind the Scenes of National Customer Service Week Excellence
The lighthearted video offers a glimpse into the whirlwind that is our Customer Service department. From last-minute shipping needs to logistical puzzles, our team handles it all with a smile and a can-do attitude. They’re the backbone of our operation, ensuring that even when things go sideways, our customers remain our top priority.
“We’ve Got You Covered” in Action
From the moment you place your order to the final installation, we’re here to support you. Our “We’ve Got You Covered” philosophy extends to every aspect of your experience, ensuring that you receive the highest level of service and satisfaction.
Problem-Solving Prowess
We train our Customer Service team to think on their feet and find creative solutions. No matter the challenge, they’ll work tirelessly to make things right.
Proactive Communication
We believe in keeping you informed every step of the way. You’ll never have to wonder about the status of your order or project.
Empathy and Understanding
We know that dealing with unexpected issues can be stressful. Our team approaches every situation with empathy and understanding, striving to make your experience as smooth as possible.
Beyond the Call of Duty
Our commitment to exceptional customer service goes beyond simply resolving problems. We actively build lasting relationships with our clients, founded on trust, transparency, and mutual respect.
Join the Spartan Family
Experience the difference of working with a flooring company that truly puts its customers first. Contact us today and discover how our dedicated team can help bring your vision to life, even when Murphy’s Law comes knocking.
ABOUT SPARTAN
Spartan Surfaces, a subsidiary of Floor & Decor, is a specialty flooring supplier headquartered in Bel Air, MD. Employing over 150 team members, Spartan holds warehousing and offices in Maryland and Minnesota with showrooms in D.C.and Chicago. Its geography encompasses eighty-five percent of the United States, with continued expansion on the horizon. Taking a human-centered approach, Spartan prides itself on great people dedicated to great products, great families, great friendships, and great happiness. Whatever you’re working on, we’ve got you covered!
– This Article Updated 8/26/2024 Originally Published 10/8/2021